Sick of customer service bots and subscription headaches? There’s a plan for that

This week, the Biden administration announced it is taking on more of what it calls “everyday headaches and hassles that waste Americans’ time and money.”

And it’s doing that by having federal agencies make new business rules.

There are actions to simplify health insurance paperwork, crack down on fake product reviews, streamline parent-teacher communications in schools and circumvent those automated customer service calls that the White House labels “doom loops.”

It’s all part of a wider economic mission to eliminate modern business practices that the Biden administration believes exploit Americans.

Neera Tanden, the director of the White House Domestic Policy Council, breaks down why this is happening and how it will work in reality.

For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.

Email us at [email protected].

(Image credit: William Thomas Cain)